Cornwall Laser Specialists ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or engage with our services. By visiting our website, you accept and consent to the practices described in this policy.


1. Information We Collect
We may collect and process the following types of personal data about you:

• Contact details: Name, email address, phone number, and address when you submit an enquiry or book a service.

• Payment information: When paying for services.

• Website usage information: Your IP address, browser type, device information, and details about your visits to our website.
   

2. How We Use Your Information
We use your personal data to:

• Provide our services, including laser hair removal, skin treatments, and other services you request.

• Process payments and send invoices.

• Respond to your enquiries and manage your bookings.

• Improve the user experience on our website.

• Keep you informed about updates, promotions, or services that may be of interest (only with your consent).
   

3. Legal Basis for Processing
We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for marketing communications.

• Contractual obligation: To fulfil service agreements, including bookings and payments.

• Legitimate interest: For business operations, website optimisation, and ensuring customer satisfaction.
   

4. How We Share Your Information
We will never sell your personal data. However, we may share it with:

• Service providers such as payment processors or booking systems, solely for the purpose of delivering our services.

• Legal or regulatory authorities if required by law.
   

5. How We Protect Your Information
We implement appropriate security measures to safeguard your personal information against accidental loss, unauthorised access, or unlawful processing. This includes using secure servers and encryption where applicable.

6. Your Data Rights
You have the right to:

• Access, correct, or delete your personal information.

• Withdraw consent for processing at any time (for marketing or other consent-based uses).

• Request that we restrict or stop processing your data.

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we’ve mishandled your data.

To exercise these rights, please contact us at:
Email: 
Phone: 

7. Data Retention
We only keep your personal information for as long as is necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, so please review it regularly. If we make significant changes, we will notify you directly where possible.

9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: 
Phone: 
Address: 


Cookies Policy

This Cookies Policy explains how Cornwall Laser Specialists ("we," "us," or "our") uses cookies and similar technologies on our website. By using our website, you consent to the use of cookies in accordance with this policy.

1. What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They help us understand how you use our website, enhance your experience, and remember your preferences for future visits.

2. Types of Cookies We Use
We use the following types of cookies:

• Strictly Necessary Cookies: These are essential for the operation of our website. Without these cookies, services like booking appointments or making payments cannot be provided.

• Performance Cookies: These cookies collect information about how visitors use our site, helping us to improve website performance and user experience. All information collected is aggregated and anonymous.

• Functionality Cookies: These cookies allow our website to remember choices you make (such as your login details or region) and provide enhanced features.
   

3. How to Manage Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect your ability to use certain features of our website.
 

4. Third-Party Cookies
We may use third-party services like Google Analytics to collect information about how you use our website. These third-party providers have their own privacy policies and we do not control their use of cookies.

5. Changes to Our Cookies Policy
We may update this policy to reflect changes in technology or legislation. Any updates will be posted on this page, so please check back periodically.

6. Contact Us
For more information about how we use cookies or your personal data, please contact us at:
Email:
Phone: